Sign Up
4.6

Contact & help center

Quick contact form
Fill all required fields
Request callback form
Fill all required fields
Missing function form
Fill all required fields
Check questions list
Are there any surcharges?

Are there any surcharges?
The Emergency Situation Surcharge (ESS) will be applicable to all Parcels ordered from May 1st, 2022, until further notice.
 
In what instances will the surcharge apply?
An Emergency Situation Surcharge will be applicable to all Parcels ordered from May 1st, 2022 as a result of reduced air freight capacity, increased fuel costs, driver shortages and regional conflicts. 

Please see the mechanism of this surcharge in the examples below:

A B C D E
Billing Method for UK Emergency Situation Surcharge (ESS) Chargeable Weight (lbs) UK Standard Tariffs - Flagship (USD) UK ESS Amount (USD) UK Total Tariff Charged - Flagship (USD)
  0.20 8.99 0.40 9.39
Fixed Charge USD per lbs: 0.45 9.99 0.90 10.89
1.99 0.95 11.99 1.89 13.88
  1.65 13.49 3.28 16.77
  5.75 19.99 11.44 31.43
ESS and tariffs excluding taxes     A x B C + D

It is important to note that Surcharges do not include any taxes and values are updated and published at the beginning of each month and applied during periods with abnormally high costs due to regional or global crises. 

What is EDee?

EDee is an automated delivery option that gives you the chance to receive your online orders without the need of logging in to your EshopWedrop account more than once.

What does automated delivery mean?

With EDee being an automated delivery option, this means that if activated, your orders will be delivered to you automatically, based on the preferences you set in your personal EshopWedrop account only once.

Is EDee a mandatory option I have to use?

EDee is not mandatory, it is an optional add-on and can be activated in your personal EshopWedrop account, for free!

If you decide to activate our EDee functionality, then all you need to do is complete the information applicable in your EshopWedrop account under the ‘My parcels’ section and based on this information your future orders will be delivered to you. Also, you are able deactivate it at any time.

Please note: Even if you decide not to use EDee, your parcels will still move to their Destination Warehouse, so Edee will not affect your parcels journey if it is not used.

If I activate EDee, will this work for outstanding orders in my account?

If you decide to activate EDee but you already have orders outstanding in your account, then please note that the preferences you have set will only work for those parcels that are added to your account after the activation. For the parcels already existing in your account, these cannot be automated and will therefore have to follow the manual ordering process.

How does EDee work?

EDee gives you the chance to pre-select the delivery options you wish your orders to use, only ONCE and from then on, each time that you use EshopWedrop to deliver your parcels, EDee will take care of the entire process for you, using the preferences set!

For example: If you pre-select preferences such as the delivery option to be home delivery and use the same method of payment for all of your orders, then Edee will carry out your future orders using these preferences, without asking for any further assistance.

How to Activate EDee?

Step.1 à Visit your EshopWedrop Account and go to the ‘My Parcels’ page.

Step.2 à Turn On EDee

Step.3 à Select the delivery preferences that you wish EDee to take care of for you

Is there a maximum parcel size for automated deliveries?

There is no maximum parcel size for automated deliveries, unless you choose our C&C options (parcel lockers / parcel shops). If you select one of our C&C options and your parcel is bigger than the maximum allowed, then EDee will use the secondary delivery option that you set in your EDee settings.

Also, if you are using click and collect or door deliveries, please check for any courier restrictions that may occur.

What happens if I use EDee but choose to pay ‘cash on delivery’?

If you have selected the ‘Cash on delivery’ payment option, EDee will take care of the delivery for you and will send your parcels to our USA warehouse. Once your parcels have arrived, you can collect and pay for your order using cash on delivery.

Likewise, EDee can arrange for home delivery and payment can be made on arrival.

What happens if I use EDee but choose to send one parcel to a different address?

EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Will I be informed with updates on the journey of my parcel with EDee?

EDee will send you email updates on the status and journey of your order to keep you fully informed each step of the way.

Is EDee suitable for me?

EDee is the right option for you if you like your online shopping process to be fast and simple. This meaning, less email notifications (if you opt in to receive less) and less logins to your account. However, order tracking and delivery updates are always available on the website for you to access.

Can I compare prices between various online shops?

Of course! We recommend that you use Pricerunner for your shopping from UK, Ceneo - in Poland, Pagineprezzi - in Italy and Preis - in Germany.

I made an online purchase but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?
  1. We kindly ask you to check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
  2. Did you receive a tracking number for the order from the online store? We recommend you use a track & trace delivery option!
  3. If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
  4. We kindly ask you to contact us and send us all the details you have in order to clarify the situation.
Can I buy from other online shops? Other than those detailed on the EshopWedrop website?

Absolutely! Our online shopping directory is only for guidance and ideas for you to explore. You can buy from any online shop of your choice which is making deliveries to one of your personal EshopWedrop shopping delivery addresses.

How can I check my parcels and how can I find out when they arrive at destination?

We will inform you via email as soon as:

  • your parcels arrive in the EshopWedrop origin warehouses (your personal EshopWedrop shopping addresses)
  • your parcels depart towards the destination country
  • your parcels arrive in our warehouse from the destination country
  • your parcels either arrive in the collection point indicated by you or they are handed over to the courier for delivery to the address indicated by you
  • the parcels are then delivered to you.

Also, you have the anytime option to check your parcels in your EshopWedrop account. You will find here all the details and the status for all your parcels, consolidations, history, invoices raised to you, etc.

Where can I see my invoices?

Your delivery charges and invoices will be displayed in your EshopWedrop user account. You will also be able to see the status of your deliveries here.

What are the benefits of cross-border online shopping?

Open doors to international online shoopping from the comfort of your own sofa!

Not sure why to start your cross border shopping experience?
Simply because you can:

  • Eliminate delivery obstacles
  • Automate your deliveries. Do it once – enjoy regularly.
  • Combine your purchases automatically – get volume discounts.
  • Use our customer-friendly, competitive international delivery prices.
  • Gain access to hundreds of online stores.
  • Choose delivery or collection options that is best for you.

EshopWedrop provides online shoppers in USA with the freedom to purchase products from online retailers in Europe and soon Asia!

Why should I shop online from European Online Retailers?
  • Online markets in Europe often offer products at cheaper costs, as well as being of a higher quality!
  • You can access exclusive European brands that otherwise would be too expensive to buy from the US. Think about the Milan fashion week!
  • With so many countries around Europe, can you imagine the diveristy of products you can find online? What's better? No matter if the online website doesn't deliver to USA, EshopWedrop will take care of this for you!
  • You can shop from different European countries and their online stores and onsolidate your orders all in one parcel so you save on the delivery costs!
My parcel was rejected at my EshopWedrop shopping address. Why?

There are several reasons for a parcel to be refused.

  • The parcel was shipped with COD service (Collect on Delivery)
  • The dimensions of the parcel exceed the maximum allowable
  • The parcel is on the list of goods that cannot be transported (dangerous goods, goods the storage, and delivery of which may require special conditions).
How does the service work? Read our Step by Step Guide.

STEP 1 – Upon registering you will receive your Personal EshopWedrop Delivery Addresses for online shopping in Europe and Asia (coming soon).

STEP 2 – Shop from all of your favourite online stores in Europe and Asia (coming soon). Here you can find some shopping ideas but always feel free to use any other shop you might prefer!

STEP 3 – On the online store’s checkout, use your Personal EshopWedrop Delivery Address including your EshopWedrop ID (part of the address' body). There are many online shops that will ask you to fill in the two address lines, we also include two lines for your shopping address (this is why you will find them in your shopping addresses: Address Line 1 / Address Line 2).

STEP 4 – Wait for our confirmation that your order has arrived at your EshopWedrop Personal Delivery Address (please consider the delivery time in the respective country according to the local delivery option you selected when you placed the online order). Once your order has arrived at the EshopWedrop warehouse, our team will arrange for the parcel to be delivered to USA.

STEP 5 – We know that shopping online might be stressful sometimes, that’s why we regularly inform you via e-mail about your parcels’ location and delivery status or you can check this anytime by logging into your EshopWedrop account or using the Track & Trace tool available on the EshopWedrop website.

STEP 6 – You will receive an email notification once your parcel has arrived in USA. Home delivery? Job address delivery? Or you prefer to personally pick up your order from a collection point? You can select the option most convenient to you as soon as your parcels have arrived in USA.

Is EshopWedrop for you?

Although we are happy to have new customers, we understand that EshopWedrop is not for everyone:

  • Your English level is too basic, foreign online stores may be difficult for you to understand. We recommend that you ask a friend / family member who can understand the language better to help you out!
  • You avoid making online card payments and you are not active on social media due to privacy concerns. Come back when you feel prepared! We will be here available for you!
  • You are anxious and cannot wait a few days for the products to be delivered - But if you cherish your time & your money, allow EshopWedrop to take care of this!
Why use EshopWedrop?

Thousands of online shoppers in Europe use EshopWedrop to deliver their parcels when shopping online from abroad.
Here are some of the reasons that EshopWedrop can be your favourite online shopping partner:

Brands you love, delivered to you: With EshopWedrop you can access high quality and cheaper products from the biggest online retailers in Europe and Asia (coming soon). Even when a retailer doesn’t deliver to USA, EshopWedrop does!

Access to product sales across Europe: We all know that there are huge sales running online in markets such as the UK. Most of these products will be more expensive or not available in USA! With EshopWedrop you can now shop for any product you like and enjoy discounts and sales that the European and Asian (coming soon) markets offer!

Consolidate your orders: It is likely that you will want to buy products from multiple European and Asian (coming soon) shops or even different countries! This can result in high delivery costs! With EshopWedrop, you can combine all of your orders in one consolidated delivery and tracking number, so that all of your parcels will be delivered to you together, saving you money and time when collecting them.

Price Calculator: You can estimate your delivery fees before you purchase a product. It provides an estimate of the costs to deliver your parcels globally to your home address in USA. Visit the EshopWedrop Price Calculator to estimate your parcel delivery costs.

Multiple Delivery & Collection Options: Online shopping means convenient shopping! EshopWedrop is giving you the chance to deliver your parcels to a click & collect collection point, your home address or an address of your choice! What’s even better? If you are local, simply visit our NY flagship and pick the parcel up yourself!

Make a friend feel unique: Surprise your loved ones by sending them a parcel from abroad straight to their address!

Can I also buy from other European countries?

Of course, you can order from any online shop from all over the world, as long as they deliver to one of your personal EshopWedrop shopping addresses. We will receive your parcels at any of the EshopWedrop shopping addresses and we will take care of everything so that your products will be delivered safely to USA.

How do I know that my products were received at my EshopWedrop Delivery address?

Our system will automatically send you email notifications as soon as we receive your parcels.
The following details are included in our email notifications for each parcel received:

  • Weight
  • Dimensions
  • Tracking number
  • Link to your EshopWedrop account where you can see a picture with your parcel(s) as well as all the details above.

Also, at any time you have the option to check your parcels in your EshopWedrop account. You will find here all the details and the status for all your parcels, consolidations, history and invoices raised to you.

Can my parcels be picked up by another person?

Yes, of course! When you place the order in your EshopWedrop account, please leave a comment with the name and surname of the person who will be collecting your parcel(s).

The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do?

Let's try this:

  1. Chech you choose delivery country correctly.
  2. Change "+44" (UK code) with "0" (zero) - ebay.co.uk
  3. Delete +44 and leave only the rest of numbers - Amazon.co.uk
Can I consolidate more packages in one order?

Of course, this is one of the biggest benefits for using EshopWedrop!

We will store your parcels in the EshopWedrop Destination Warehouse (DW) for up to two weeks, free of charge. This allows for your other parcels to arrive in the DW and then make one delivery order for all your parcels. We will charge you based on the cumulated weight and volume for all the parcels consolidated in one order, opposed to separate orders. Meaning you save on your delivery costs!

What are the standard maximum dimensions allowed for one parcel?

Currently, the standard maximum dimension allowed for one parcel is of 150cm per one side. If the parcel exceeds 150cm on one of its sides, you will be contacted regarding contingent surcharges. Once the extra-costs have been covered, the parcel will be processed by the origin warehouse and delivered safely to you.

For some origin countries there can be lower maximum limits in place as communicated on the website in the FAQ section.

What are Drops?

EshopWedrop gives customers the opportunity to earn Drops with every parcel that they order. They can choose to turn these Drops into discounts which can be used towards delivery payments from Europe, the USA or the UK. It’s that simple! Reward Drops will be earned on all parcels ordered, to celebrate a customer’s birthday or on other discretionary events throughout the year. Cash in your Reward Drops for exclusive discounts towards your parcels’ deliveries. Status Drops, on the other hand will allow you to gain a higher status account as you earn more Drops throughout the year. 

Customers can gain a new enhanced status each year depending on the number of Drops collected. The status levels are Blue, Silver, Gold and Platinum. The higher level you reach, the more Drops you will earn per parcel delivered to you. A Gold or Platinum status user will also receive exclusive Amazon vouchers.

At the end of each year accumulated Reward Drops will not expire until they are converted into discounts and will be shown in a customer’s Drops Statement, found in their account. From Tuesday 1st March 2022, customers will be limited to converting up to 100 Drops at a time.

At the beginning of the calendar year, the number of Status Drops will revert back to zero, however the status (Blue, Silver, Gold & Platinum) of the customer’s account will reflect the number of Status Drops collected in the previous year. Achieved Drops status will reflect the number collected during the previous year (i.e. 105 Drops collected in 2021 would mean that in 2022 a customer will hold Gold status).

Drops Status Levels:

Blue: 0-11 Drops per year

1 Parcel = 1 Status Drop + 1 Reward Drop

 

Silver: 12-99 Drops per year

1 Parcel = 2 Status Drops + 2 Reward Drops

 

Gold: 100 – 299 Drops per year

1 Parcel = 3 Status Drops + 3 Reward Drops

Amazon Voucher = 5EUR

 

Platinum: 300+ Drops per year

1 Parcel = 4 Status Drops + 4 Reward Drops

Amazon Voucher = 10EUR

 

Interested? Opt-in to our loyalty programme today and start collecting your rewards! Simply log in to your account or click the link below to join!

Join Drops Now!

Should you have any questions about Drops, please get in touch with our Customer Support Team and they will be happy to assist with any queries you may have!

Start enjoying the exclusive benefits of being an EshopWedrop Drops Member today!

Go to faq
In case you need extra support from us, you may contact our client center

By using the Eshopwedrop website you agree to our use of cookies as described in our cookie policy. Read more

Please wait while we will validate your ZIP code