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4.6

I made an online purchase but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?

  1. We kindly ask you to check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
  2. Did you receive a tracking number for the order from the online store? We recommend you use a track & trace delivery option!
  3. If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
  4. We kindly ask you to contact us and send us all the details you have in order to clarify the situation.

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